Website Terms & Conditions

1. Our terms

Please read these Terms & Conditions carefully before using this website (the “Site”). By accessing or using the Site, you agree to be bound by these Terms & Conditions. If you do not agree with them, please do not use the Site.

We may update these Terms & Conditions from time to time by publishing an amended version on the Site. Your continued use of the Site following any changes means that you accept the updated Terms.

2. Intellectual property & use of content

Unless otherwise stated, the content on this Site, including text, photographs, graphics, branding, logos, icons, and other materials, belongs to Prime Years Care Agency Limited or is used with permission.

• You must not reproduce, copy, modify, distribute, publish or commercially exploit material from this Site without our prior written permission or, where applicable, the permission of the relevant copyright owner.
• You may view, download or print material from the Site for your own personal, non-commercial use.
• The Prime Years Care Agency name, logo, motifs, and branding are protected intellectual property and must not be used without our prior written permission.

If you believe that material appearing on this Site infringes your copyright or other intellectual property rights, please contact us so that we can investigate the matter promptly.

3. Information on this website

The information provided on this Site is intended for general informational guidance.

While we aim to keep our website information accurate and up to date, it should not be regarded as professional medical, legal, or financial advice. Where appropriate, you should seek independent professional advice relating to your individual circumstances.

Information about our care services is subject to individual assessment, availability, suitability, and the terms of any formal agreed care contract.

4. Reviews, testimonials & contributions

Where you submit a review, testimonial, photograph, comment, or other content to Prime Years Care Agency, you confirm that:

• The content is your own or you have express permission to provide it.
• It is truthful and accurate to the best of your knowledge.
• It does not infringe another person's rights or confidentiality.
• It is not unlawful, defamatory, offensive, or misleading.

We may use reviews or testimonials that you provide for legitimate business and promotional purposes, subject to any consent required and our Privacy & Cookie Policy. We reserve the right to remove content that we reasonably consider inappropriate or inconsistent with these Terms.

5. Acceptable use

You agree to use this Site only for lawful purposes. You must not use the Site to:

• Attempt to gain unauthorised access to the Site, server, or associated databases.
• Introduce viruses, trojans, worms, malicious code, or other technologically harmful material.
• Interfere with, damage, or disrupt the operation or security of the Site.
• Use the Site for any fraudulent, malicious, or unlawful purposes.
• Submit material that is offensive, defamatory, threatening, or otherwise unlawful.
• Use our content, imagery, or branding without prior authorization.

6. Links to other websites

Our Site may contain links to third-party websites or resources. These links are provided for convenience and information only. Prime Years Care Agency does not control or necessarily endorse the content, availability, or privacy practices of third-party websites.

You access external websites at your own risk and should review their own terms of use and privacy policies.

7. Website availability & accuracy

We aim to keep the Site available, secure, and accurate, but we cannot guarantee that:

• The Site will always be available or operate without interruption.
• The Site will always be free from errors or technical defects.
• The Site or its server will always be free from viruses or other harmful components.
• All information will remain completely current at all times.

We may update, change, suspend, or remove content, features, or parts of the Site without prior notice where necessary.

8. Liability

To the extent permitted by law, Prime Years Care Agency will not be responsible for loss or damage arising from your use of, or inability to use, this Site or from reliance on information provided on the Site.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by our negligence, or liability for fraud.

9. Enquiries & care services

Submitting an enquiry through our website does not create a binding contract for care services.

Any care service provided by Prime Years Care Agency will be subject to a comprehensive in-person assessment, agreed support plan, and formal terms of care service agreement.

Information submitted through our website will be handled strictly in accordance with our Privacy & Cookie Policy and GDPR Privacy Notice.

10. Privacy & cookies

Our collection and use of personal data and our use of cookies are explained in our dedicated governance policies. Please read these documents before submitting personal information through the Site:

• Website Privacy & Cookie Policy →
• GDPR Privacy Notice →

11. Governing law

These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising in connection with these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact us