At Prime Years Care Agency, everyone deserves to be treated with dignity, fairness, and respect. We are committed to creating an inclusive environment where people are valued as individuals and are not discriminated against because of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Our commitment to people we support
We will:
- Provide person-centred care that respects individual preferences, beliefs, values, and choices.
- Treat every person with dignity, fairness, and respect.
- Make reasonable adjustments to help people access our services and information.
- Respect people's right to be involved in their community in the way they choose.
- Listen to feedback and use it to improve our services.
- Take concerns about discrimination, harassment, or unfair treatment seriously.
Our commitment to our team
We want Prime Years to be a workplace where people feel respected, supported, and able to be themselves. We will:
- Promote fair and inclusive recruitment and employment practices.
- Make reasonable adjustments where needed.
- Provide equality and diversity awareness as part of staff training.
- Not tolerate discrimination, harassment, bullying, or victimisation.
- Provide clear, confidential routes for staff to raise concerns.
Our wider relationships
Our commitment to equality extends to the people we work with, including families, healthcare professionals, suppliers, contractors, and other partners. We expect those we work with to share our commitment to treating people fairly and respectfully.
Equality in everything we do
Equality and inclusion are not simply about meeting legal requirements. They are fundamental to how good care should be delivered.
We see the person, respect the individual, and make space for everyone to feel valued, heard, and included.
Everyone deserves to be treated fairly. Everyone deserves to be respected. Everyone matters.
Policy Approval & Governance
| Organisation: | Prime Years Care Agency Limited |
| Approved by: | Director |
| Date of Approval: | August 2026 |
| Review Frequency: | Reviewed annually or sooner where required. |