Statement of Purpose

Regulatory Service Details

Our Aim

Our aim is to support people with day-to-day tasks that, through illness or reduced capacity, they can no longer safely or independently manage. We want people to maximise their quality of life in the comfort of their own home, where they wish to do so.

What We Provide

Our services are tailored to the individual needs of each person we support and include:

• Personal care: Support with washing, bathing, dressing, grooming, and personal hygiene.
• Meal & drink preparation: Nutritional support tailored to dietary requirements and preferences.
• Medication support: Prompting, administration, and management in accordance with care plans.
• Continence management: Discreet, respectful personal assistance.
• Domestic tasks & shopping: Light housekeeping, errands, and essential shopping.
• Companionship: Social interaction, reducing loneliness, and community engagement.
• Respite care: Short-term cover providing reassuring relief for family carers.
• Waking night support: Attentive overnight care for peace of mind.
• Palliative and end-of-life care: Compassionate, dignified comfort care.
• Condition-led care: Specialised support for complex health conditions.
• Higher dependency care: Including two-carer support where assessed as necessary.

Who We Support

We provide care and support for:

• Adults aged 18–65.
• Adults aged 65+.
• People with mobility issues and physical disabilities.
• People with sensory impairments.
• People living with long-term medical conditions, including Parkinson’s disease, multiple sclerosis, Alzheimer’s disease, and other forms of dementia.

Person-Centred Care

We involve people directly in developing their care plans and risk assessments, taking time to understand their needs, wishes, interests, and aspirations. Where appropriate, we work closely with families, advocates, and healthcare professionals involved in a person's support network.

We aim to build understanding of the communities and relationships that matter to each person and, where possible, support meaningful connection and help reduce social isolation.

Safe, Caring, and Effective

Our service is designed around the Care Quality Commission (CQC) fundamental standards of safe, caring, effective, responsive, and well-led care:

• Rigorous recruitment vetting: Enhanced DBS checks, verified references, and full employment history.
• Comprehensive staff training: Structured induction, mandatory training, supervision, and ongoing professional development.
• Robust risk management: Person-centred care planning and individualised risk assessments.
• Health & safety: Stringent safeguarding protocols, infection prevention, and safe working practices.
• Clinical governance: Regular direct observations, quality assurance spot-checks, and internal audits.
• Confidentiality: Secure, confidential handling of all personal and medical information.

Leadership and Quality Assurance

The service is led by Registered Manager Debbie Anne Louise Charlesworth. Each person supported has an assigned link worker responsible for helping maintain a consistent, high-quality service and regularly reviewing their care plan and risk assessment.

Quality assurance is an ongoing commitment. Regular reviews and audits are used to monitor service quality, identify trends, and support continual improvement. The views of the people we support, their families, our staff, and multi-disciplinary professionals are actively gathered to shape and refine our services.

Our Core Values

Our Full Statement of Purpose

This web page provides a summary extract from our formal Statement of Purpose. The full statutory document containing detailed information about our service, governance, management arrangements, staffing establishment, and quality assurance framework is available upon request to our Registered Manager.